Our Commitment and Intention

We are committed to provide a prepaid reloadable Mastercard program that is designed to reach and serve individuals (with or without Social Security numbers) that are unbanked or underbanked or need a better way to manage and track their finances.

As a financial services provider to the immigrant and un-banked communities, it is our intention to provide our customers with the means to enter the mainstream of American financial life through our products and services. And to continually strive to provide the newest, state of the art technologies and services that will provide greater security, opportunity and savings of time and money.

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The information has been translated into Spanish for your convenience only. The translation of any Consumer Disclosures and marketing materials may not accurately represent the meanings of terms, conditions and representations presented in the English language. The English language controls the meaning of the information provided herein.

The Alterna Prepaid Mastercard is issued by MetaBank, Member FDIC, pursuant to license by Mastercard International Incorporated. Funds are FDIC insured through the Issuer to at least $250,000. © 2018 MetaBank, Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Alterna Card Services, Inc. All rights reserved. Alterna® is a federally registered U.S. service mark of Alterna Card Services, Inc.

*Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver's license or other documents at any time. We may limit your ability to use your Card or certain Card features until we have been able to successfully verify your identity.

1 MetaBank is not affiliated with, nor does it endorse, the recipient’s bank or the card issued by the recipient’s bank.
2 Receipt of funds is contingent upon connectivity and an approved Card issued by the recipient’s bank
3 There is a monthly inactivity fee if there is 120 days of inactivity. See Cardholder Agreement for a full list of fees.
4 The government of the bank's local country may impose lower limits.
5While this feature is available at no cost to you, certain other transaction fees and costs, limitations, terms and conditions are associated with the use of this Card. For more details, see the Cardholder Agreement.


You are leaving the Prepaid Product Information Section. MetaBank and Visa do not endorse or guarantee the products, information, or recommendations provided in linked sites. MetaBank Privacy Polices do not apply to linked websites, and the privacy disclosures on the linked site should be consulted for further information. MetaBank and Visa are not liable for any failure of products or services advertised on the third party sites.


1. Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, any transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
2. To minimize losses, Cardholder must notify Customer Service promptly of any loss of the card or compromise of the Card Account. Other terms apply. See the Terms and Conditions for details.

How to Refer Family and Friends for the Referral Cards

You must have an Alterna Card to refer family and friends

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to refer family and friends for your Referral Card(s).
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to refer family and friends for your Referral Card(s).