Withdrawing Cash From Your Alterna Card

When Using an Automated Teller Machine (ATM)1

To withdraw cash from an ATM, please follow the instructions below:

  • Insert your card and enter your PIN
  • Select “accept” or “continue” when asked if you agree to the ATM service fee (ATM service fees will vary. If you believe the fee to be too high, hit cancel)
  • Select “withdrawal” when asked what type of transaction you want
  • ShSelect “checking” when asked what type of account
  • Select or enter the amount you want to withdraw
  • Take your cash, card and receipt

1 Third-Party fees, standard text messaging fees, and/or data rate fees may apply.
2 See store for retailer restrictions.


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1. Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, any transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
2. To minimize losses, Cardholder must notify Customer Service promptly of any loss of the card or compromise of the Card Account. Other terms apply. See the Terms and Conditions for details.

How to Apply for Referral Cards

How to Enroll for the Referral Cards

You must have an Alterna Card to enroll for your Referral Cards

  1. If you already have an Alterna Card CLICK HERE to login to your account online and follow the instructions on how to enroll for your Referral Card(s)
  2. If you do not already have an Alterna card CLICK HERE to enroll for your Alterna Card and you will then be prompted to enroll for your Referral Card(s)